Meet the new Bike Hub

Unlike the bike industry with its annual colour-way refreshes, new model cycles and the next new “standard”, Bike Hub has retained a largely unchanged look and feature set for a number of years now, incremental improvements aside.

And while we’re not the type to propose fixing something that isn’t broken, as the digital world advances and consumer expectations rise, we’ve grown more acutely aware of the shortcomings of our current platform. We know from user feedback that there are many gripes and bugbears that Hubbers have patiently learnt to live with while we’ve endlessly promised “future platform upgrades”. Not to mention the countless opportunities to deliver greater value to our users with new features and services.

 

It’s time for us to up our digital game and deliver a better user experience on Bike Hub. With that in mind, our small team expanded significantly in early 2019, including the addition of two full-time developers which enables us to drive product improvement. The team has quietly been at work building out the new Bike Hub and laying the foundation from which we will more rapidly improve and expand the offering moving into 2020.

 

So what is changing?


Not everything thing will be updated, at least not initially. The first phase will see a complete overhaul of Classifieds, a new Home page and an updated look which we’ll carry across the other sections of the site. The core features and look 'n feel of Forums, Events, News & Articles, and Stolen Bikes will remain the same initially.

 

Feature Highlights


Fully responsive design
Everything you can do on a desktop can be done on a smartphone.

 

Favourites
Need to save an advert to revisit later? Add it to your favourites to bookmark it. We’ll also notify you if the price or status changes.

 

Saved Alerts
Looking for something specific? Save your search to receive alert notifications when matching ads are posted.

 

Improved Rating System
We’ve moved to a simple star rating system and built-in prompts to kick off the feedback process between seller and buyer.

 

Chat
Easily communicate with buyers and sellers on any device.

 

Improved category structure
We've grouped bikes and components more sensibly while allowing more filtering.

Bike-Hub-teaser-Logo-and-screens.jpg

 

How will it affect my adverts?


In short, it wont! All your advert data (current and past) will be migrated to the new system and you’ll be able to login with your usual Bike Hub account details. Your trader ratings will also be migrated to the star rating system (Negative rating = 1 star, Neutral rating = 3 stars, Positive rating = 5 stars).
All forum data, private messages, events, etc. will remain on the current platform, but you’ll be able to login seamlessly with the same account.

 

While we’re furiously working through testing the new system, as with any new web products and the multitude of browsing devices, there’s a chance some things might not work as expected. We’ll have support channels on hand to assist and our development team will jump into action to address any issues which may arise.

 

What next?


We’re in the final phase of development and testing. Over the next two weeks, we’ll be conducting private beta testing with a limited pool of users with the goal to launch the new site within the next month.

 

Beta tester sign up: If you’d like to apply as a beta tester please sign up here.

 

Questions?


We’re here to answer any questions you may have.




65 Comments

SwissVan, Oct 17 2019 08:38

Admin
Can you please add a “groan” function to compliment the “ like” function.

Admin, Oct 17 2019 08:49

Admin
Can you please add a “groan” function to compliment the “ like” function.

Although I know you're at least partly joking, the latest version of our forum platform does offer "Reactions", basically you can post a "Like" or an emoji reaction.

reactions.gif.e3e1974c1fe8430b16ad11831a

(Note: this would only be available with the forum update, target - Q1 2020)

SwissVan, Oct 17 2019 08:56

Although I know you're at least partly joking, the latest version of our forum platform does offer "Reactions", basically you can post a "Like" or an emoji reaction.

reactions.gif.e3e1974c1fe8430b16ad11831a

(Note: this would only be available with the forum update, target - Q1 2020)


Thanks
No joke tho, have seen it on another forum and have often thought it would be useful.... it would cut down useless posts complaining about other posts....

Hairy, Oct 17 2019 09:19

Thanks
No joke tho, have seen it on another forum and have often thought it would be useful.... it would cut down useless posts complaining about other posts....

hey, stop complaining ...........  :whistling:  :ph34r:  :P

eddy, Oct 17 2019 09:30

The next six months or so are going to be rough for you. Sorry  :mellow:

We value feedback from the inflexible too, so please keep it coming. There will be lots of change but much will stay the same too.

 

I am reserving my rights but in the spirit of Brexit and a negotiated settlement,  am considering not getting an interdict preventing you from implementing any changes.

 

I spoke to my main man, JZ, and he told me the Stalingrad strategy  really only works if the tax-payer picks up the tab, and I may have to sell my socks to pay the tab even if I can keep this in the courts for a decade or more.

 

So, if you can assure me that my Hub Premium Membership benefits will remain unchanged, I will agree to you going ahead.

 

Please confirm soonest that this is in order.

 

;)  ;) 

SwissVan, Oct 17 2019 10:01

hey, stop complaining ........... :whistling: :ph34r: :P


See what I mean !!!!!!!!

😘

Cyclewizz, Oct 17 2019 10:20

Great stuff.

You have to embrace the mobile devices otherwise you'll become forgotten.

 

Personally I think it would be great if you could publish the useless data stats (what phone, OS, etc) on a monthly or bimonthly basis.

Just for interest sake.

 

Then we'd also be able to see who's spending all their time on the hub instead of riding their bike (and I could negotiate with them for bike parts instead of phoning their boss)

 

Keep up the good work !!!!

Underachiever, Oct 17 2019 10:28

I hate change.

Snap - unnecessary change :-).  Luckily a nice long transition...

'Dale, Oct 17 2019 10:53

Will I able able to post prentjies of my bike by using my smartie phone, big please?

Admin, Oct 17 2019 12:18

Will I able able to post prentjies of my bike by using my smartie phone, big please?

Yes, you will! But that will come a little later when the forum platform gets an update.

 

As a small example, uploading images to the forum from the mobile site is currently not possible. Given that more than 50% of site traffic is from a mobile device that update should be a big win for all. 

We expect the forum update to take place in Q1 2020.

 

'Dale, Oct 17 2019 12:48

Yes, you will! But that will come a little later when the forum platform gets an update.

 

Happiness

Matchstix, Oct 18 2019 01:06

So happy to hear I am not alone . .
BB fr life!
#thumblife . . Would prefer blackberry os vs android though.
Looking forward to some of the changes . .

Admin, Nov 15 2019 01:07

Hi Hubbers,

A quick update on our new Classifieds platform.

Our test site is live and we're keen to hear your feedback!  

What to expect?
A Beta version of any software is pre-release version made available to a limited group of users to test under “real world” conditions. This means that you are likely to encounter issues based on your specific device or use of the platform. These might be system errors, features which do not function in the way you’d expect or are missing altogether.

What we’d like from you?
Feedback! Beta testing is crucial in helping us iron out any kinks to ensure that when we do go live the system works as expected and most importantly, caters to the needs of our users.

We’d love to hear your feedback regarding anything you encounter.

How to submit feedback: Look for the Feedback widget visible on all pages. Click/tap on that to submit feedback about the page you are on.


Your account and data
The data on the Beta site is a copy of the current version of Bike Hub at a point in time. This means that your user account and associated advert data will reflect the status at that point in time.
NB: Changes made on the Beta site will not reflect on the live Bike Hub site (and vice-versa)

Access & Login
Beta site linkhttps://marketplace.....bikehub.co.za/
Login: Use your current Bike Hub username & password (it should work seamlessly)

Links to other sections
The test site includes a new Home Page and Classifieds section, but all links to Forums, Articles, Events and Stolen Bikes will take you back to the current site. In order to navigate back to the Beta site either hit Back on your browser or visit the link above.

BuffsVintageBikes, Nov 15 2019 02:01

I get this error when trying to access it. Might have something to do with our firewall though.

 

The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.

xcd, Dec 29 2019 08:05

Have you dropped the “non cycling section “ ?