Register your Santa Cruz

Santa Cruz and Juliana bikes are backed with what must be the most "all encompassing" warranty in the industry, with a lifetime warranty on the frame, but also on the linkage bearings and link components.

 

Find out how to get the most from your Santa Cruz warranty and the best aftersales service by registering your bike.

 

Why should you register?

  • To get included in our Santa Cruz owners club and gain exclusive access to invite-only events, product launches, riding days, demo sessions and many, many more value-packed bonuses.
  • To ensure you get the best after sales support from our team of experts.
  • To be sure that you get the benefits from Santa Cruz's frame, bearing and handlebar warranty program.

How do you register?

  • Complete Warranty Registration Form at the time of purchase, OR if you are an existing owner simply complete the form NOW by Clicking HERE
  • Once form is completed and submitted you will receive a confirmation email from our team, and from this day forward your day as a Santa Cruz owner will never be the same again.

How do you open a warranty claim?

  • Ensure that you have first completed the Warranty Registration Form
  • If you are opening a warranty claim against a frame then complete and submit a Warranty Claim Form OR, if you are wanting to open a claim for bearings simply complete the Warranty Bearing Replacement Form
  • Once you have submitted the claim form(s) above, simply sit back and enjoy our insanely good service.
  • If you have any other questions, or would like to follow up on a warranty claim, contact our Warranty Department.
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What is Santa Cruz warranty policy?


Lifetime Frame Warranty

 

Santa Cruz Bicycles will repair or replace at its option any frame it determines to be defective. The warranty will be in effect for lifetime of the original, registered owner. In order to confirm that you are the original owner, please register using our Warranty Registration Form at the time of purchase. Frames purchased prior to May 1, 2015 will be covered under the previously existing 5 year warranty. Warranties do not cover custom finishes.

 

Lifetime Bearing Warranty

 

Santa Cruz Bicycles pivot bearings are warranted for life to the original owner of the bike. The return process is simple: fill out the Warranty Bearing Replacement Form, upload a copy of your purchase receipt, and we'll get a new set of bearings out to you within 48 hours!

 

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Handlebars

 

Santa Cruz carbon handlebars are warrantied for a period of five years from the date of purchase.

 

No-Fault Replacement

 

Santa Cruz Bicycles will make replacement frame parts available to the original owner at a minimal charge in the event of a crash or other non-warranty situation for the life of the bike.

 

How to File a Warranty Claim

 

Something not right? Use our Warranty Claim Form to file a warranty claim. We'll do everything we can to get you back to riding as fast as possible.

 

If you have any other questions, or would like to follow up on a warranty claim, contact our Warranty Department.

 


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FAQ:

  • What happens if I'm not the first owner?
    • We want to encourage every Santa Cruz owner to register their frame online, regardless of whether they are the first owner or not. The warranty is only valid for the first owner, however we will assess and assist every claim that is raised on a registered frame, and our intention is to assist and support ALL Santa Cruz owners.
  • Where do I find my frame serial number?
    • Serial numbers are at least 10 digits long, and you can find them HERE.
  • What if I don't have a purchase receipt?
    • A purchase receipt is required to validate every warranty claim, as it indicates where and when the frame was purchased, if you do not have your purchase receipt at the time of completing the Warranty Registration Form, I suggest uploading a word file containing a brief explanation of how / where you purchased the frame.
  • What happens if I have more than one frame?
    • We require a completed registration form for each unique serial number, so if you have more than one Santa Cruz, please submit a registration for each?




32 Comments

Trackie, Feb 13 2017 07:00

I am thinking of getting a double suss tallboy. Most of my riding is marathon type stuff. Not too worried about trail performance - just comfort on long days on gravel roads. The Tallboy has a horizontal back shock setup so I have two questions. Is the geometry comfortable and is the pedal stroke efficient - I have heard the vertical shock setup - like the Giant maestro has less peddle bob.
Can anyone verify?


Just buy the bike, the Tallboy is the best bike I've ever owned ( and I've owned many)

_im_from_earth, Feb 13 2017 07:39

Only applicable to bikes bought in RSA??

 

We represent Santa Cruz irrespective of where they were purchased ;) So yes, still applicable.

Cruz Addict, Feb 13 2017 08:44

We represent Santa Cruz irrespective of where they were purchased ;) So yes, still applicable.

i registered my frame when i bought it in 2015, this was obviously done on the international site as SC in SA was not really an entity. will i receive invites to the owners club events etc as well?

sorry forgot to mention, it was bought in SA through the agents at the time.

_im_from_earth, Feb 13 2017 07:25

i registered my frame when i bought it in 2015, this was obviously done on the international site as SC in SA was not really an entity. will i receive invites to the owners club events etc as well?

sorry forgot to mention, it was bought in SA through the agents at the time.

 

Can you DM me your email address and I'll ask the friendly Santa Cruz folk in the US to assign your details to my profile?

phenning, Feb 14 2017 07:55

Hi

i don`t see the Blur in the drop down list of models. what now?

_im_from_earth, Feb 14 2017 08:48

Hi

i don`t see the Blur in the drop down list of models. what now?

 

Hi Phenning

 

The official answer is that owners are supposed to register their bikes within 90 days of purchase... the Blur has not been manufactured for some time, and thus does not appear on the list. Additionally, its also part of the "Frames purchased prior to May 1, 2015 will be covered under the previously existing 5 year warranty. Warranties do not cover custom finishes."

 

That being said, from our side, registration has never really been promoted in the SA market so its a new thing for a lot of Santa Cruz and Juliana owners. We are wanting to collect ALL Santa Cruz and Juliana owner info so that we can streamline and review service, make the correct spares available, and have a database of owners who we can include (if they opt in) in event invites such as demo days, owner rides etc.

 

I've sent an email to the digital department at Santa Cruz regarding your particular situation. I can't promise a swift answer, but I will update when I can as I am sure you will not be the first with this question. In the mean-time, if you want to be added to our Santa Cruz database, I can add your details manually. Just pop me a DM and I will advise.

_im_from_earth, Feb 14 2017 09:09

One thing to point out too is to remember warranty only covers the first owner. Though this may be a contentious issue, this is part of the value add in purchasing new VS used. BUUUUUUUT, we still want to know who all of our "Santa Cruz" owners are, hence the owners club ;)