streetfighter Posted November 6, 2015 Share After my accident on raceday 24-10-15 at the CWC Derby Dash I've reported may first ever claim via e-mail to Miway. They've responded, and advise me to take my racebike to CWCycles to do the assessment, as they are the only assessor in Cape Town for Miway. Rachel Lewis (rep) and Martinus (Manager) was unhappy with Chris Willemse's professional decision to have the frame replaced. With a lengthy discussion, the manager explain to me that fixing carbon frames is common practice and Miway need to manage their funds?Hands tied Miway shipped my frame free of charge to Johannesburg to have another assessment done with who they've a better understanding November 06, 14 days later the bad news arrived that my frame will be repaired and it will take another 14 to 18 days excluding shipping and assembly. I'm blown away by this and lost for words. Paid up coming events like DC and Burger now hanging on a thread and all I can do is maybe purchase another bicycle to compensate? Hope is not a strategy but hope is all I had in my insurance Miwayclaim no674753 R280 for R50 000 failed hopelessly Link to comment Share on other sites More sharing options...
EmptyB Posted November 6, 2015 Share Typical of a *** insurer like Miway.... Link to comment Share on other sites More sharing options...
Longbarn Killer Posted November 6, 2015 Share There is no standard in frame repair and no evidence to prove repairing is safe. If I were you I would fight it. Tell them that you are only prepared to accept a repair if the dealer is a registered repairer and has a certificate to prove that he is trained in the art of repairing carbon frames. The repairer must be approved by the manufacturer of the frame. I am willing to bet none of this is in place. There is no certification for frame repairs and no manufacturers have granted approval. I'm willing to bet the repair does not even have SABS certification. They are lying to you, it is not common practice to repair. Just another example of Miway trying to dodge their liability to you. Link to comment Share on other sites More sharing options...
Malpiet Posted November 6, 2015 Share Shew thats harsh, while it may be correct what they saying its still incorrect in my opinion unless they have sufficient evidence to back it up and prove that the rest of the frame has suffered no damage/fractures whatsoever. Link to comment Share on other sites More sharing options...
Glenmx Posted November 6, 2015 Share A repaired frame is not putting you in the same position you where before the accident. The frame will be heavier and worth less than before. I would insist on having it replaced. Link to comment Share on other sites More sharing options...
Goblin Posted November 6, 2015 Share watching this thread with interest, also with miway, also have a expensive carbon bike.if thats the route they are taking, i will be looking for a new insurer. keep us posted., Link to comment Share on other sites More sharing options...
Brickleberry Posted November 6, 2015 Share I would not go near miway for bike insurance. Hope you come right. Fight them though, they wont find any approved repairers and I would push that Link to comment Share on other sites More sharing options...
TALUS Posted November 6, 2015 Share I bet you it is going via CycleLab. I have since left them.... Link to comment Share on other sites More sharing options...
Eddy Gordo Posted November 6, 2015 Share I am sorry, but a bicycle is not a car. If there is a crack or break I would expect the frame to be replaced. Even manufacturers replace frames under warranty. Link to comment Share on other sites More sharing options...
popcorn_skollie Posted November 6, 2015 Share Don't take this lying down. Make some noise Link to comment Share on other sites More sharing options...
Pikey Posted November 6, 2015 Share But they will happily take your premium EVERY single month. Why do we have to fight insurance companies to get a fair shake. Fight them all the way. My brother works in the insurance industry and we have this argument all the time. Link to comment Share on other sites More sharing options...
Eddy Gordo Posted November 6, 2015 Share But they will happily take your premium EVERY single month. Why do we have to fight insurance companies to get a fair shake. Fight them all the way. My brother works in the insurance industry and we have this argument all the time.its no wonder that people falsify claims. Link to comment Share on other sites More sharing options...
DIPSLICK Posted November 6, 2015 Share All insurers operate on the similar basis, try avoid or dodge payout, some get lucky some don't, if there is a back door they will find it, it's your job to legally find a way to use the system as they do just because a full claim is declined or adjusted no need to accept it lying down Link to comment Share on other sites More sharing options...
Bat Posted November 6, 2015 Share watching this thread with interest, also with miway, also have a expensive carbon bike.if thats the route they are taking, i will be looking for a new insurer. keep us posted.,Same here. Will also look for new insurer. Link to comment Share on other sites More sharing options...
Zatek Posted November 6, 2015 Share Tell them if that carbon frame brakes again you will hold them reaponsible for all cost including medical and loss of income.Ask them if they will 80kmph on a repaired frame if not you must you. Link to comment Share on other sites More sharing options...
EmptyB Posted November 6, 2015 Share After my accident on raceday 24-10-15 at the CWC Derby Dash I've reported may first ever claim via e-mail to Miway. They've responded, and advise me to take my racebike to CWCycles to do the assessment, as they are the only assessor in Cape Town for Miway. Rachel Lewis (rep) and Martinus (Manager) was unhappy with Chris Willemse's professional decision to have the frame replaced. With a lengthy discussion, the manager explain to me that fixing carbon frames is common practice and Miway need to manage their funds?Hands tied Miway shipped my frame free of charge to Johannesburg to have another assessment done with who they've a better understanding November 06, 14 days later the bad news arrived that my frame will be repaired and it will take another 14 to 18 days excluding shipping and assembly. I'm blown away by this and lost for words. Paid up coming events like DC and Burger now hanging on a thread and all I can do is maybe purchase another bicycle to compensate? Hope is not a strategy but hope is all I had in my insurance Miwayclaim no674753 R280 for R50 000 failed hopelesslyAn this other assessment that was done...is the repairer going to give you any guarantee on repairs!! I would love to know... Link to comment Share on other sites More sharing options...
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