Microvilli Posted February 16, 2021 Share In the first week of February, my son’s Zwift child account was deleted without warning or explanation. When I enquired about this, the Zwift agent’s reply was that “Over the past several months we have been working on updating documentation around child accounts to meet compliance requirements. During this time, we have made several attempts via email to contact guardians requesting an updated consent form and warning of account deletions should we not receive the updated form”, and that my child’s account was deleted during this process. Apparently, the only way around this was for me to register him for a new account. I could find no trace of any of these “attempts” in my inbox. Of course this could have slipped through, so I asked the agent to kindly forward an example of one of these attempts. I also re-registered a child’s account on Feb 9. It is now Feb 16, and despite 3 further enquiries from me, I have not had a single further response from Zwift, neither has the re-registration been effected. I posted this on the Zwift Facebook page, but within minutes the post seems to have been removed by them. I am baffled by this level of service from a reputable company like Zwift. What I find even stranger, is how this episode contrasts with past experiences. The first time I registered my son’s child account, things happened literally within hours, and the agents were extremely helpful. Of course I can simply move to a different platform; however, I have put many hours into creating a whole bunch of workouts in Zwift. Has anyone else had a similar experience? Any advice? Franclo Link to comment Share on other sites More sharing options...
shaper Posted February 16, 2021 Share Many around the world had same issue https://road.cc/content/news/parental-anger-zwift-deletes-childrens-accounts-280845#: Link to comment Share on other sites More sharing options...
Microvilli Posted February 16, 2021 Share Many around the world had same issue https://road.cc/content/news/parental-anger-zwift-deletes-childrens-accounts-280845#:Thanks! That is useful to know. Link to comment Share on other sites More sharing options...
ChrisF Posted February 16, 2021 Share Must look if Maritzs account is still active .... certainly DONT recall any emails about this .... then again, most Zwift emails look like spam emails, barely scanned before deleted Many of the Spur school riders switched over to online events, training, and rides. Must have been a big jump in kids joining from all over the world Link to comment Share on other sites More sharing options...
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