I bought a Silverback Sprada 1 from cycle factory about a month ago. I took it back 2 weeks later as it had a terrible creak and the rear shock was leaking oil. After 2 weeks i eventually emailed them just to be told that the bike was ready for collection. I dont feel that this was my duty especially after so much time had passed. On arrival at home i discovered a few spokes on the rear wheel was damaged so i returned the bike. I recieved a call from the owner Chris just to say that i had damaged the bike while transporting it (on a thule bike carrier by the way) and that they accept no responsibility whatsoever. They offered to repair the bike at my expense. I was also told that it could in no way happen at the bike shop because all bikes are stored on a stand. I returned to collect my bike to find it propped up against a counter ( no bike stand ) next to a steel stand that could easily have caused damage to the spokes. I enquired if the shock was repaired to which they replied that it was and was sent to OMNICO for the relevant repairs. According to Gavin (the salesman at cycle factory) it is normal for a shock to leak oil and that this would eventually stop( i presume this is once all the oil from the shock has leaked out), destroying the shock i presume. I find this very hard to believe therefore i asked Gavin for documented proof that the shock was indeed sent to OMNICO for the said repair. Needless to say i havent received this proof. I do happen to know the guys at OMNICO personally and will be giving them a call to see if my shock was indeed sent for repair and if leaking oil is normal for a Fox rear shock. I can honestly say that this will definately be the last time i ever take my bike or any of my bikes to Cyle Factory for repairs or service. In my opinion there is only one real bike shop in Cape Town and that is BMC in Salt River.
