Thanks Iwan. The agents, Cape Cycle, responded quickly to your email and are replacing the part, which I had expected to pay for, free of charge. So, I was certainly wrong in my previous comment about avoiding Camelback in SA based on service.
Nice bag, as long as the etro clip (sternum strap rail adjuster) does not pop off and break or get lost. I've been waiting for a replacement for 6 months. LBS sent photos and all to Camelbak agent in CT. They sent the wrong thing twice, including complete strap slider (older design). Now they don't seem to be able to get a replacement at all. So, based on after-sales service, I would avoid Camelbak in SA.
